Frequently Asked Questions

All guests are provided Gaylord Texan's signature blue parkas to help them keep warm. These parkas are calf-length, winter coats with hoods. Our parkas are available in all sizes, including children and infants, up to an adult 4XL. Even with the provided outerwear, we recommend dressing warm for the occasion. (Think winter at the North Pole). Hats and gloves are recommended (they are also available for purchase). Long pants and closed-toe shoes are required. 

All pathways through ICE! are carpeted, and hiking or outdoor boots are not required. We do recommend wearing comfortable shoes. Closed-toe shoes, however, are required.

The majority of the ICE! attraction is accessible by wheelchairs, while some of the areas inside are not (such as the ice slides). For regular strollers, we have a stroller parking outside the exhibit.

Guests are welcome to take photos and shoot video inside the ICE! attraction. It is important you check the manufacturer's information regarding the cold tolerance of your phone and/or still or video camera equipment prior to entering. Gaylord Texan Resort is not responsible for damage to any phone and/or camera equipment. Once thing you might expect: a fogging of your lens after exiting ICE! into warmer temperatures. This usually dissipates once you are in more normal temperatures for a little while. For safety purposes, tripods and related equipment are not allowed. 

Tickets must be purchased online, in advance, at ChristmasAtGaylordTexan.com.

There is a $4 processing fee per ticket purchased.

You may change your time slot for ICE! based on availability by replying to your ticket confirmation email.  

No, only one discount can be applied per ticket. 

Admission to ICE! does not include complimentary hot chocolate. Hot chocolate is available for purchase in Elves Eatery located in Christmas Village.

You may self-park or valet park (charges apply for both). If self-parking, please follow the signs to our guest parking lot. You may park in our resort parking garage, which is most convenient if you also plan to also visit our atrium. You can also park in the Convention Center, which is the most convenient for guests visiting ICE! and enjoying other activities in Christmas Village.

You can spend as much time as you would like inside the ICE! attraction. Please remember that it is a frosty 9 degrees Fahrenheit inside the exhibit, so you'll want to bundle up and keep that in mind when it comes to how much time you plan spend. Most guests will experience ICE! between 20-40 minutes.

The ice slides are made for guests of all ages. Guests must be able to walk up the stairs on their own, to take a ride down the slides. Please keep in mind that you must wear one of the provided blue parkas to ride down the slides. 

ICE! is a one-time-entry attraction. Because we want you to have the best experience possible, though, you may step outside of the exhibit to quickly warm up and then re-enter. You may not leave the attraction for an extended time - such as to get something to eat or enjoy another activity - and then re-enter. 

Please plan to arrive 15 minutes early before your time slot. Our resorts are very large so please consider any time necessary to walk from the parking lot to the Christmas attraction. Guests who are more than five minutes late to their appointed time slot cannot be guaranteed entry.

It is very important that ticket holders are not late for their selected time slot. Guests who are more than five minutes late to their appointed time cannot be guaranteed entry. Please see service desk for further details.

Lexus Drivers Self-Parking & Valet Benefits: As co-presenting sponsor of ICE! and partner of Christmas at Gaylord Texan, Lexus is offering Lexus drivers complimentary daily self-parking and $10 off valet from Nov. 15 - Jan. 5, 2025. For daily self-parking, simply take your parking ticket and Lexus keys to the parking booth at the main entrance for validation. For $10 off valet, mention this offer to your valet attendee.

Lexus Getaway Rate: Lexus drivers receive an exclusive rate for overnight stays at Gaylord Texan during Nov. 15 - Jan. 5, 2025. Please contact your local Dallas-Fort Worth Lexus Dealer for additional information.

Terms and Conditions:

50% Off ICE! Tickets Promo Code: Offer valid between 11/15-11/28, 12/1-12/6, 12/9-12/13, 12/16-12/19, 12/30-1/5

. Offer valid for listed dates only. Not valid with any other discounts or offers. Tickets must be purchased online. Limit of 10 tickets per purchaser. Not retroactive. Other restrictions may apply. Discount based on 50% off GENERAL ADMISSION ticket pricing and valid for all dates mentioned in the promotion. Limited number of tickets available on select dates. Contact your local Dallas-Fort Worth Lexus Dealer for additional information.

Getaway Rate: Save 15% off retail rate. Rate discount is reflected at the time of reservation. Rate valid from Nov. 15, 2024 until Jan 05, 2025. Rate is per room, per night and based on availability at the time of reservation. Tax, resort fee and parking fees not included. Some blackout dates may apply. Not valid for groups with 10 or more rooms. Maximum 2 rooms per guest.  Offer cannot be combined with any other promotion. Not retroactive. Complimentary self-parking and  $10 off valet parking for Lexus vehicles. Must present Lexus vehicle key at check-in to receive owner benefits.

Tickets purchased by day guests are non-refundable. However, based on availability, you may be able to exchange your tickets for a different day or time by replying to your confirmation email.

Overnight guests are permitted to change or cancel their attraction tickets at no charge up to 5 days prior to arrival. Room confirmation number must be provided during the ticket booking process at the time of checkout. For cancel or change requests, please reply to your ticket confirmation email.

Ticket insurance is available for purchase, and insurance cancellation policies will apply.

While most of our holiday events and activities are open to both day guests and overnight guests, some of our events do include special perks for overnight guests.

No, there are no box offices at the resort. All tickets can be purchased online and an electronic ticket will be emailed to you.

Depending on the attraction and its capacity, many of our experiences can only be purchased for a specific date and time. For all attractions that have timed entry, it is very important that you are not late for your selected time slot.

All overnight guests who purchased a package will receive an email 10 days prior to the date of the reservation with instructions on how to reserve your ticket timeslot and receive your e-ticket. There are no physical, printed tickets; simply show your e-ticket to the attendant who will scan it for entry.

Advance purchase of tickets online is required. In order to encourage contactless service, there are no physical, printed tickets and no box office on-site at the resort. All tickets are electronic and can be purchased online or over the phone. Once purchased, your e-ticket will be emailed to you. You can simply show your ticket on the phone to the attendant to be scanned prior to entering the attraction

Download the free Gaylord Hotels app for step-by-step directions to your room, meeting areas, and other hotel amenities and to access everything you need for your stay, including dining reservations, activity and event tickets, and reservation info. Available for download on the Apple App Store or Google Play Store today.

Hours of operation may vary by event and by day.  View more information here.

$25 Off-Site Parking Available on Select Dates for Day Guests

$40 On-Site Parking Available on Select Dates for Day Guests

$25 Resort Garage Parking Available to Overnight Guests

$45 Valet Available to Overnight Guests

Tax is additional to listed rates. In and out privileges are for overnight guests only. Day guests are charged per entry.

Save time and purchase pre-paid self parking ahead of your visit. *Available to day guests only.