Frequently Asked Questions

Our immersive Christmas experience is a walk-through winter attraction featuring hand-carved ice sculptures showcasing approximately a dozen scenes from a classic holiday story. Complete with two-story ice slides, spectacular frozen tunnels, and towering ice sculptures, the attraction is kept at a brisk 9°F to maintain the arctic environment.  

To help keep you warm, all guests receive a complimentary, calf-length winter parka with a hood (available in sizes from infants up to adult 4XL) to wear while in the attraction. We recommend dressing warmly for the occasion, especially for little ones, to stay comfortable throughout your experience. This includes: 

• Parka (provided) . Note: extra coats or jackets can be worn underneath the parka for added warmth. 

• Closed‑toe shoes without heels (required for the ice! slides), thick socks, and long pants.  

• Winter gloves and hats or ear warmers (strongly recommended). 

No. The pathways are carpeted. Closed‑toe shoes without heels are required to ride the ice! slides. Warm shoes or boots with thick socks are suggested since the attraction is 9°F.  

Our experience is designed to be immersive and engaging for all guests. While the ice slides require guests to walk up steps unassisted and meet specific height requirements, there are many other elements throughout the attraction that are fully accessible. Guests can enjoy beautifully sculpted ice environments, interactive photo opportunities, and moments of discovery around every corner.  

Guests are welcome to take personal photos and shoot video inside the ice! attraction. It is important  you check the manufacturer's information regarding the cold tolerance of your phone and/or still or video camera equipment prior to entering. Gaylord Texan Resort is not responsible for damage to any phone and/or camera equipment. You may notice your camera lens fogging when exiting the attraction due to the temperature change. This typically clears within a few minutes. For safety purposes of other guests and our Stars, tripods, additional lights, and related photography and video equipment are not allowed.  

All tickets must be purchased in advance at www.GaylordTexanTickets.com. The resort does not have an on‑site box office. All tickets are electronic and delivered by email; simply show your ticket on your phone for entry.  

Please note that our resort is cashless throughout your experience, including at the front desk, food and beverage locations, retail, special events, parking, etc. We accept credit cards and mobile payments. 

Tickets purchased by day guests are non-refundable. However, based on availability, you may be able to exchange your tickets for a different day or time by replying to your confirmation email. Requests must be made prior to your ticket's current date and time.  

Overnight guests are permitted to change or cancel their attraction tickets at no charge up to five (5) days prior to arrival. Room confirmation number must be provided during the ticket booking process at the time of checkout. For cancel or change requests, please reply to your ticket confirmation email.  

If a price difference applies at the time of exchange, you may be required to pay the difference. Ticket insurance is available for purchase, and insurance cancellation policies will apply.  

No, only one discount can be applied per ticket, and they cannot be applied retroactively. Blackout dates and restrictions apply.  

Admission does not include complimentary hot chocolate, but it is available for purchase. 

We offer both valet and on-site self-parking for a fee:  

• Valet Parking: $50 daily  

• Self-Parking: $30 daily  

Additional Details:  

• In-and-out privileges are available for overnight guests only  

• Day guests are charged per entry  

• Tax is additional to listed rates  

• Additional parking fees may apply  

• The resort is cashless  

Most guests spend 20-40 minutes inside, but you can take as long as you like. Please remember that it is a frosty 9-degrees Fahrenheit inside the exhibit, so you'll want to bundle up. All tickets are single-entry, meaning once you exit the attraction, you cannot re-enter.  

Yes, the ice slides are made for guests of all ages. We have slides created for smaller guests and adults. Guests must be able to walk up the stairs on their own to experience the slides. To enjoy the slides, you must wear closed-toe shoes and one of the Gaylord Texan blue parkas provided before you enter.  

If you are an overnight guest who purchased a package, you will receive an email prior to the date of reservation with instructions on how to reserve your ticket time slot and receive your electronic ticket. There are no physical, printed tickets; simply show your electronic ticket to the attendant who will scan it for entry.  

We recommend arriving at least 15 minutes early. Gaylord Texan Resort is a large property, so please allow ample time to park and walk to the attraction. Entry for guests arriving more than five minutes late cannot be guaranteed.  

It is very important that ticket holders are not late for their selected time slot. Guests who are more than five minutes late to their appointed time cannot be guaranteed entry. Please see the hotel service desk for further details.  

Check-in begins at 4:00 p.m. If your room is not ready upon arrival, you may store luggage with Bell Services and enjoy the resort and its amenities. You'll be notified by text, or via the Marriott Bonvoy App, when your room is ready.  

Tickets purchased by day guests are non-refundable. Overnight guests are permitted to change or cancel their attraction tickets at no charge up to 5 days prior to arrival. Room confirmation number must be provided during the ticket booking process at the time of checkout. For cancelling or changing requests, please reply to your ticket confirmation email. Ticket insurance is available for purchase, and insurance cancellation policies will apply.  

No. However, while most of our holiday events and activities are open to both day guests and overnight guests, some events include special perks for overnight guests.  

We do not allow strollers inside the ice! tent, but there is a designated area for stroller parking outside the attraction.

Many attractions, including ice!, require a specific date and time selection at purchase so we can provide the best attraction experience for our guests. Please review the details of each attraction carefully when booking. For all attractions that have timed entry, it is very important that you are not late for your selected time slot.  

As an overnight guest who purchased a package with attraction tickets, you will receive an email prior to your stay with instructions on how to reserve your ticket time slot and receive your e-ticket. There are no physical, printed tickets; simply show your electronic ticket to the attendant who will scan it for entry.  

All tickets must be purchased in advance at www.GaylordTexanTickets.com. The resort does not have an on‑site box office. All tickets are electronic and delivered by email; simply show your ticket on your phone for entry.  

Download the free Gaylord Hotels app to access everything you need for your stay, including dining reservations, activity and event tickets, and step-by-step directions to your room, holiday attractions, and other hotel amenities. Available free for download on the Apple App Store or Google Play Store today.

Hours of operation vary by event and by day. Visit www.GaylordTexanTickets.com for a detailed list of all activities, their availability, and any height requirements.

The Chill Pass is an exclusive and complimentary benefit for overnight guests of Gaylord Texan Resort. For overnight guests, Chill Pass offers front-of-line access and shorter wait times for ice!. Tickets to ice! are still required and must be purchased separately and in advance. The Chill Pass benefit is not offered for sale.  

As an overnight guest who purchased a package, you will receive an email prior to the date of your reservation with instructions on how to reserve your ticket time slot and receive your electronic ticket. There are no physical, printed tickets; simply show your e-ticket to the attendant who will scan it for entry.  

Gaylord Texan Resort offers a variety of festive holiday attractions and seasonal experiences, including our immersive Christmas experience, ice!. For a complete list and availability, please visit www.GaylordTexanTickets.com. 

For activity information and safety policies, visit www.GaylordTexanTickets.com for a detailed list of all activities, policies, and height requirements.  

No. However, while most of our holiday events and activities are open to both day guests and overnight guests, some events include special perks for overnight guests.  

The Chill Pass is an exclusive and complimentary benefit for overnight guests of Gaylord Texan Resort. For overnight guests, Chill Pass offers front-of-line access and shorter wait times for ice. Tickets are still required and must be purchased separately and in advance. The Chill Pass benefit is not for sale.